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Twitch Working On Ban Notifications, Enforcement, Email Moderation Policy

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Twitch has been under fire over the last few weeks over it’s ban process, and the company says that they are working on changes to the ban process, as well as the enforcement of their terms and services.

Twitch’s VP of trust and safety Angela Hession spoke, in depth, about the team’s mission during an interview with the Washington Post. Hession added that suspension emails that include clips of infractions are likely on the horizon.

“Safety is a journey, and this is a number-one ask from our community. So we’re looking at how we can attach more details for people to understand — like the video itself. That’s something we’re definitely working on,” Hession said, and added that that more “specifics and clarity” will come once Twitch rolls out the feature, while also touting the platform’s new appeals portal.

“We heard the community’s concerns, and we’re currently working with experts to see if that approach still makes sense for our global community today,” Hession said. “That process of reevaluation with experts is constant for Twitch.”

Hession also commented on the coordinated harassment on Twitter spilling over into Twitch chats, which has had an immense impact on Twitch streams for the viewers, and the streamer.

“I really don’t know what’s going to happen on Twitter. There’s still so much to be decided,” Hession said. “What I will say is that safety is a priority [for us]. If you look at our off-services policy, it’s very much making sure that no physical harm happens to our community here on Twitch. I would say our off-services policy is broader than just one platform. It’s multiple platforms, and our intention is to make sure that we are constantly ensuring that our community feels safe.”

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